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Privacy Policy

Last Updated: 18 March 2025

1. Introduction

 

Welcome to Neeps Interiors ("Company", "we", "our", "us"). We are committed to protecting your personal information and ensuring that your privacy is respected.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

By using our website (www.neepsinteriors.co.za) or engaging with our services, you agree to the collection and processing of your personal information as outlined in this policy.

2. Information We Collect

 

We collect and process personal information that is necessary for our business operations. This may include:

  • Personal Details: Full name, contact number, email address.

  • Billing & Payment Details: Address, banking details, or card information (processed securely by third-party payment gateways).

  • Order & Delivery Information: Address for deliveries, order history.

  • Website Usage Data: IP address, browser type, and cookies (for website analytics and security).

  • Marketing Preferences: Consent to receive promotional material.

3. How We Use Your Information

 

 We use your personal data for the following purposes:

✔ To process and fulfill orders.
✔ To communicate with you regarding your inquiries or orders.
✔ To improve our services and customer experience.
✔ To comply with legal obligations under POPIA.
✔ To send promotional offers (only if you have consented).

We will never sell your personal data to third parties.

4. Sharing of Personal Information

We only share personal data when necessary and in compliance with POPIA. This may include:

  • Service Providers: Payment processors, delivery couriers, or IT service providers.

  • Legal Compliance: If required by law enforcement or regulatory bodies.

  • Business Operations: If we undergo a business restructuring or merger.

All third parties must comply with strict data protection measures.

5. Data Security Measures

 

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or loss. These include:

🔒 Secure servers and encrypted data storage.
🔒 Restricted access to personal information.
🔒 Regular security assessments.

However, no system is 100% secure, so we encourage you to take precautions when sharing personal data online.

6. Your Rights Under POPIA

 

As a data subject under POPIA, you have the right to:

✅ Access the personal data we hold about you.
✅ Correct inaccurate or outdated information.
✅ Request deletion of your personal data (“Right to be Forgotten”).
✅ Object to processing of your data for marketing purposes.
✅ Withdraw consent at any time.

To exercise these rights, contact us at admin@neepsinteriors.co.za.

7. Data Retention Policy

 

We retain your personal data only for as long as necessary for business or legal purposes. Once it is no longer required, we securely delete or anonymize it.

Examples:

  • Customer records: Retained for up to 5 years for financial and compliance reasons.

  • Marketing data: Retained until you opt out.

8. Cookies & Website Tracking

 

Our website uses cookies to improve user experience. You can manage your cookie preferences via your browser settings.

Types of cookies used:
🍪 Essential Cookies – Required for website functionality.
🍪 Analytics Cookies – Help us track website traffic and usage.
🍪 Marketing Cookies – Used for targeted advertising (if consented).

You can opt out of non-essential cookies at any time.

9. Data Breach Notification

 

In the event of a data breach, we will notify affected individuals and the Information Regulator of South Africa as required by POPIA.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the last updated date.

If significant changes occur, we will notify you via email or website pop-ups.

11. Contact Information

For any questions regarding this Privacy Policy or to exercise your rights under POPIA, contact us:

📧 Email: admin@neepsinteriors.co.za
🌍 Website: www.neepsinteriors.co.za

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